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Live chat does not open!

danielbr
Helper

Hi,


On DT-Managed I'm clicking the livechat icon but the chat window won't open. the button just doesn't do anything. checking the chrome's debug tools - i don't see any failed requests.

I've seen this at several customers. Anyone know why this happens?


Daniel

2 REPLIES 2

danielbr
Helper

OK, so in case this helps others, 1 min after posting I've checked the devtool's Console and saw:
Cross-Origin Read Blocking (CORB) for the livechat widget.

So i guess chrome's just blocking the widget.
Posts on this subject suggest to disable it by opening chrome with this flag:
--disable-features=CrossSiteDocumentBlockingAlways,CrossSiteDocumentBlockingIfIsolating

Daniel


Thanks for sharing!

Keep calm and build Community!