Customer set custom event for alerting on mobile key user action.
When event was fired and problem was opened the push notification was sent without any tags.
Other custom event for alerts on mobile session count do include tags
Question is from where the custom event for alerting redraw the tags from in general and for mobile KUA in particular
Thanks in advance for your inputs
all the best and stay safe
This site will ingest the alerts being passed and allow you to review the payload to validate if the tags were sent or not as well as investigate the entity included in the alert and setting tags as needed to that entity.