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Oneagent install failed on Windows

Shirai
Guide

Our customer tried to deploy Oneagent in a Windows environment, but received an error message similar to the attachment. I want to know the cause of the error and how to deal with it.

7 REPLIES 7

Julius_Loman
Leader

The best way would be to investigate log files of the installation first. On Windows, they are located in c:\ProgramData\dynatrace\Oneagent\log


Are any security hardening tools used on the hosts where the installation failed?

TEMPEST a.s., Slovakia, Dynatrace Master Partner

Thank you for your comment.

No security handling tools are used.

Log obtained. Should further research create a ticket?

Have you got solution for the above error?

We created a support ticket as we don't have a solution. Thank you.

I have question to you, did you download binary from Dynatrace GUI or somebody downloaded it directly from serwer via SFTP? In second aproach binary will not have configuration so agent will not be able to connect to dynatrace. I've had such case before with one of our clients.

Sebastian

Thank you for your comment.

Our customers downloaded from the Dynatrace GUI.

Shirai
Guide

After running the installer, setting the tenant with "Oneagentctl" solved the problem.

https://www.dynatrace.com/support/help/shortlink/oneagentctl#change-oneagent-communication-settings