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Problem: TCP connectivity rate for process IIS on host has decreased to 0 %

felipe_venancio
Inactive

Dynatrace is showing this messagae, but I checked my IIS and everything is working well in it.

8 REPLIES 8

wolfgang_beer
Dynatrace Leader
Dynatrace Leader

Did you check the process network metrics charts? How long was the problem open?

@Wolfgang B. Can you help us to resolve this problem.


graham_dalessan
Contributor

We just started using the new Dynatrace One Agent and have found this same issue on a few of our IIS servers. The problems opened as soon as the IIS process started to report in and the problem details are woefully unhelpful. How can we use Dynatrace to find the actual root cause and fix the issue?

giuseppe_villan
Newcomer

Hi, I have the same problem too. What analysis can I do?

navaneeth_nagar
Newcomer

Hi, I am new to Dynatrace and I am facing exactly same issue. Do I need to worry about it .?


felipe_venancio
Inactive

If your application is not in use no. You need to check host network threadsholds


sebastian_kryst
DynaMight Leader
DynaMight Leader

As Felipe said, if .NET iis application is not in use, app pool is suspended. In such case application process can have connectivity error. If your host has no connectivity problems and network traffic is fine, than there is nothing to worry about it. If this happens in the same time every day you can configure maintenance window to suspend problems. But be aware that will suspend all problems related to entities picked for this window.

Sebastian


@sebastian k. Thank you so much. Your help is appreciated.