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Recovery of DT managed Admin user

himanshuk
Newcomer

Hi All,

Somehow local admin account for my Dynatrace Managed cluster has been removed. Admin user is not even visible in user account list. Is there a way to recover the local admin account.

Email ID used against admin account no longer exists.

Himanshu

2 REPLIES 2

ChadTurner
Guru

I would recommend putting in a support ticket on this just to be sure that you get a resolution to this.

-Chad

Radoslaw_Szulgo
Dynatrace Guru
Dynatrace Guru

You can remove admin account from CMC - this is usually done for the security reasons to force authentication only via LDAP/SSO.

If admin account was removed, then only Dynatrace ONE can restore the account.
Senior Technical Product Manager,
Dynatrace Managed expert