Hi Every One,
I want to check if someone faced the same issue, and if yes, how to solve.
AI resolved the problem, therefore the problem did not get sent.
Only thing I can assume they mean is that the problem was solved before the notification threshold was reached.
Is the threshold vor availability in the alerting profile > 0?
In that case I'm at a bit of a loss what support meant with the answer. From my POV the way you have set it up and with a duration of 10 min this should have been alerted.