SNMP GENERIC DEVICE ERROR=39 /sfm event

[MariettaAlmeida]

Hi all,

im trying to connect an Aruba switch with snmp generic device extension but get this error:

Content

Failed to assign monitoring configuration to ActiveGate. Reason: UNKNOWN_ERROR:Status DEVICE_TIMEOUT_ERROR (39) returned from 1 agents (192.xxx: Agent(192.xxx😞 GetBulk timout args: 1.3.6.1.2.1.1.5.0 : request timeout (after 2 retries) [status code=39]);

thanks all 

[DanielS]

Hi @MariettaAlmeida can you check connectivity between the AG and the device?

Has the device some filter rules that may be preventing the AG to establish a connection?

[mariusz_cwiklin]

Is your Aruba switch configured with SNMP v2c or 3 version?

We are getting this kind of errors for all devices where manufacturers allow only SNMP v1, which is not supported by Dynatrace SNMP extension.

[MariettaAlmeida]

Hi @mariusz_cwiklin SNMPv2

[Ilya7]

We have the same problem and we opened a support ticket for this issue. We use SNMP v2c.

I'll give you an update as soon as we have a solution.

[MariettaAlmeida]

@Ilya7 would be kind from you, yes please let me know how it goes !