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Security gateway install fail

carlos_chang
Inactive

Hi Support, I got error during install security gateway The following message shows in log:

10/02 12:01:07 tar: Substituting `.' for empty member name tar: Substituting `.' for empty member name gzip: stdin: invalid compressed data--format violated tar: Unexpected EOF in archive tar: Error is not recoverable: exiting now

10/02 12:01:07 Tar status: 2

10/02 12:01:07 Checking uninstall.sh

10/02 12:01:07 ERROR: File uninstall.sh not found. Exiting installation. Please try to download installer once more.

10/02 12:01:07 Installation had failed

BTW, our client environment is unable to connect internet, so I downloaded security gateway from other machine and then pass it, does that matters?

1 REPLY 1

Karolina_Ruszko
Inactive

Hi Carlos,

It depends how the transfer was done. Installer is composed of text and binary parts. If the transfer was done in txt/ASCII mode, it’s likely that binary part got broken. For this reason installer should be always transferred in binary mode. Also it's good to compare size just after download and transfer.

The other possibility is that the download process was not successful and files are corrupted.

Either way please try to download and run the installer again.

Best Regards,

Karolina