Send Dynatrace notifications in XML

[ssmeets]

Hello,

I want to integrate Dynatrace with an event-system at one of our customers. Other systems that are linked to this event-system, communicatie via XML. The XML-formatted notification message is sent to an e-mail address, which then pushes this message into the event-system.

I thought about doing this via an e-mail integration, but that's based on HTML. The message needs to look like this:

<xml>

<Notification>

<EventID>{PID}</EventID>

<Trigger>{State}</Trigger>

<Priority>{ProblemSeverity}</Priority>

<Transaction>{ProblemTitle}</Transaction>

</Notification>

</xml>

Does anyone has experience with this?

Kind regards,

Sten

[dirk_wall]

Hi Sten,

Do you have the possibility to directly send the notification to the event-system? We support XML payloads with the webhook integration (https://www.dynatrace.com/support/help/setup-and-configuration/integrations/third-party-integrations...).

We allow the modification of the Email payload on Dynatrace Managed, so this could also work for you, if you're on Managed.

Hope this helps,
Cheers,
Dirk

[ssmeets]

Hi Dirk,

I am on Managed, so that sounds promising! I have looked into Webhook, but I'm not sure if I'm able to reach the system directly.

Can you give me more information about modifying the Email payload?

Kind regards,

Sten

[dirk_wall]

You can find more details on modifying the payload, i.e. the Email message, here: https://www.dynatrace.com/support/help/setup-and-configuration/integrations/third-party-integrations...

However, as you already pointed out in your initial question, it is HTML and not XML. Unfortunately, this doesn't help your in your case.

Best regards,
Dirk

[dave_mauney · Accepted solution]

This is probably best addressed with a custom webhook that routes the desired XML paylod via email.