cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to log into support ticket system

Hi Guys,

Since yesterday I'm not able to log into your support ticketing system anymore.

Is somebody else facing that problem?

regards,

Gerald

6 REPLIES 6

When I try to reset the password I get a mail with the following message:

This user account is managed in an external User
Directory and JIRA is not able to update your password.

Please contact your System Administrator if you have any
further queries.

gerald_holl
Dynatrace Mentor
Dynatrace Mentor

Hello,

I created an internal ticket for further investigation. I'll update you in this thread as soon as I have an answer.

Gerald

Awesome!

Thank you

gerald_holl
Dynatrace Mentor
Dynatrace Mentor

Hello,

When checking your subscription it turned out that you do not have a free trial or bought a product. That's why you cannot login to the support portal.

Gerald

Well I hope not, as we are paying AppMon Customer and have a Dynatrace trial 😉

But I'm also in Contact with @Robert L., maybe he can find out more details.

regards,

Gerald

Hello! You should be able to login now. Please let me know if it works!