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User session time-out?

henk_stobbe
DynaMight Pro
DynaMight Pro

Hello,

Below anonymous session, called anonymous but 4 sessions have a user tag.

I have seen remark/question before, (but never a good answer)


I think this session times out (in Dynatrace), but real user session continues after 30 minutes or more.

So creating a new session in Dynatrace but never passing the "tagging page" again.


Does anybody have an idea how to fix this? Can we set a timer so the session stays active in DT?


KR Henk




5 REPLIES 5

sebastian_kryst
DynaMight Leader
DynaMight Leader

You can setup to us persistent cookied in Application Settings. Then user identificator will be stored in browser.

Sebastian


henk_stobbe
DynaMight Pro
DynaMight Pro


Hi Sebastian


Was already on, and Dynatrace also recognizes this persistence cookie. But it seems that he also overwrites the user tag with anonymous....



henk_stobbe
DynaMight Pro
DynaMight Pro

Hi Sebastian,


Or should I add this cookie in the user tag? (is the username in the cookie?)


KR Henk


Hello, sorry for delay. In general if users are using the same browser, without incognito mode and has accepted storing cookies on page, this should work and auto detect user name even for new session. Dyanatrace doesn't store user name anyware on client side. Thay may be only ID of user that can be resolved by dynatrace into user name on server side.

Sebastian


henk_stobbe
DynaMight Pro
DynaMight Pro