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Watchdog Service Stopped

serhat_balik
Helper

We had a perfectly running OneAgent server for a week, now suddenly it's monitoring status is "Unknown." 

 

I've restarted OneAgent, and ports to Dynatrace Managed server are open. Upon checking logs, I've seen that, Watchdog process gets a stop signal from OS. Why do you guys think this happens?

 

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2021-04-22 14:56:27.190 UTC [000032d8] warning main : ... last message repeated 6 times
2021-04-22 14:56:27.190 UTC [000032d8] info oneagentplugin : Ping received: [HEALTHY:1712] observedPid: 1712, total ping count: 8361
2021-04-22 14:56:51.565 UTC [00002c08] info oneagentnetwork : Ping received: [HEALTHY:3412] observedPid: 3412, total ping count: 8123
2021-04-22 14:57:22.868 UTC [00001a0c] warning main : DeploymentConfig::setValue() called for unexpected key: oneagentextensions
2021-04-22 14:58:01.997 UTC [00000bdc] info main : Windows service received stop signal.
2021-04-22 14:58:01.997 UTC [00000bdc] info main : Watchdog::onStop() called
2021-04-22 14:58:02.416 UTC [00001a0c] info main : Main loop finished, last signal: 0
2021-04-22 14:58:02.417 UTC [00001a0c] info main : Start stopping launchers

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2021-04-22 14:58:05.464 UTC [00001a0c] info oneagentplugin : Starting join for Launcher main thread
2021-04-22 14:58:05.464 UTC [00001a0c] info oneagentplugin : Launcher main thread terminated successfully
2021-04-22 14:58:05.464 UTC [00001a0c] info main : All launchers stopped...
2021-04-22 14:58:05.464 UTC [00001a0c] info main : Watchdog finished
2021-04-22 14:58:05.464 UTC [00001a0c] info main : Starting join for SuspensionDetector thread
2021-04-22 14:58:06.479 UTC [00001a0c] info main : SuspensionDetector thread terminated successfully
2021-04-22 14:58:06.480 UTC [00001a0c] info main : Service exit code: 0
2021-04-22 14:58:06.480 UTC [00001a0c] info main : Exiting service main function
2021-04-22 14:58:06.481 UTC [00000bdc] info main : Service "Dynatrace Watchdog" was stopped

1 REPLY 1

ChadTurner
Guru

Is there any security software running on the hosts? I have seen issues where the security application ends the service running. Id check with them first to ensure that the service is approved to run within their platform.  

-Chad