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​Who is the owner of the performance data?

nkobayashi1
Helper

Hi,

I have received a question from our customer about ownership of the performance data.

Could you tell me who is the owner of the performance data retrieved by OneAgent and saved in SaaS tenant? Dynatrace(as a corporation) or the user?
The data includes not only metrics but the name of hosts, service, process, request and so on.

Thanks, Noah


2 REPLIES 2

adam_gardner
Dynatrace Pro
Dynatrace Pro


  1. This sounds like a GDPR-related question. Have you seen this blog post?

Here's an excerpt:

GDPR differentiates between data controllers and data processors.

  • A data controller determines the purposes and means of the processing of personal data. Such companies, including those that use application performance monitoring, must ensure that personal data is collected and used in accordance with regulations.
  • A data processor processes personal data on behalf of a data controller. Dynatrace, for example, processes personal data for its customers in the course of providing application performance monitoring. Data processors must ensure that stored personal data is protected.

Dynatrace data is encrypted end-to-end during sending from OneAgent's to the cluster and encrypted at rest.

@Thomas H

might be able to provide more context.


nkobayashi1
Helper

I found what I want in the End-User terms.

1.4 “Customer Data” means all data submitted, stored, posted, displayed, or otherwise transmitted by or on behalf of Customer or any User and received and analyzed by the SaaS Services.
12.3 Customer Data. As between Dynatrace and Customer, all right, title and interest in the Customer Data and all Intellectual Property Rights therein, belong to and are retained solely by Customer. Customer hereby grants to Dynatrace a limited, non-exclusive, royalty-free, worldwide license to use the Customer Data and perform all acts with respect to the Customer Data as may be necessary for Dynatrace to provide any Dynatrace Offerings to Customer, subject to compliance by
Dynatrace with its confidentiality obligations under Section 16 (Confidentiality).

https://assets.dynatrace.com/global/legal/End-Use...
This file linked in the https://assets.dynatrace.com/global/legal/End-Use...