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Why are Synthetic Monitors failing after a few runs ?

vivek_bhandari
Newcomer

synthetic-monitors-details.pngsynthetic-monitors1.png

Hi Team, This is to raise a concern for one of our clients, where they are facing issues with Dynatrace Synthetic Monitors. After a few successful runs, the Availability monitors stop. While still in active state, there is no information available when checked. All other monitors seem to be working fine and the monitored URL is also accessible Screenshots are attached for your reference.


3 REPLIES 3

pahofmann
DynaMight Leader
DynaMight Leader

Your license hasn't run out of DEM Units?


Dynatrace Certified Master, AppMon Certified Master - Dynatrace Partner - 360Performance.net

Philipp_Kastner
Dynatrace Pro
Dynatrace Pro

Hi Bhandari,

This looks strange. Can you please go ahead and enter a support ticket - https://support.dynatrace.com/supportportal/secure...

Thanks, Philipp


vivek_bhandari
Newcomer

Thank you Patrick and Philip for your suggestions, the client is in the process of checking their licence quota for DEM. If licence consumption is not the issue, I have suggetsed them to Open a support ticket for it.

Will let you guys know what exactly what the issue was.

RegardsVivek