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description of the saas service provide by dynatrace

mguerrero
Inactive

Hello

Somebody van help me with a description of the Dynatrace Software as service include, for example.

A cloud instance with XXX porcentage of availability, reply in other Datacenter, % of SLA, etc... , is for costumer that need that needs to include all this information in the contract.

Thanks

5 REPLIES 5

Radoslaw_Szulgo
Dynatrace Guru
Dynatrace Guru

IS that what you are looking for?

Dynatrace SaaS Service Level Agreement (SLA)

Senior Product Manager,
Dynatrace Managed expert

Hi, thanks, i have this document, but what im really looking for is a description of what includes the Saas service for the costumer, obviuosly one part is the Sla, but the description of the services is waht im looking for. Anyway tahnks for the answer

ChadTurner
DynaMight Guru
DynaMight Guru

So SaaS means that everything is hosted by Dynatrace, you just access the platform. That means you dont need any servers to host the cluster. But there are some draw backs as they now control storage, where if you were a managed customer, you can control all the storage and length, but you are providing the technology that it lives on.

https://www.dynatrace.com/support/help/how-to-use-dynatrace/data-privacy-and-security/data-privacy/d...

That is only one for the differences, there are several more. Let me know if you need any other assistance.

-Chad

Radoslaw_Szulgo
Dynatrace Guru
Dynatrace Guru

There's also a comparison of deployment models https://www.dynatrace.com/platform/deployment-models/

Senior Product Manager,
Dynatrace Managed expert