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dtagent_ICA23STVbdgjpqrsvx_7000000201016.js 404 error

ramakrishnan_p-
Organizer

Hello

getting the dtagent_ICA23STVbdgjpqrsvx_7000000201016.js 404 error in console.

what could be the probable root cause?

how can be fixed?

screenshot attached.


3 REPLIES 3

siavash_h
Dynatrace Pro
Dynatrace Pro

Hi Ramakrishan,

Are you using an ad-blocker or any extensions or settings that could block the JavaScript file? If not, you could try and change the location for the JavaScript file under JavaScript library in the Advanced setup of the Application.

Edit: question is regarding AppMon - disregard my post.

Sia


Babar_Qayyum
Leader

Hello @Ramakrishnan P.

Possible reasons could be the following but for further investigation follow the shared links.

  • Agent Empty: The Agent URL is reachable but does not return content. Some firewalls or proxy servers return empty content, instead of a 404 HTTP error. Configure your firewall or proxy server to correctly serve the JS Agent URL.
  • Invalid Agent Content: The delivered Agent contains invalid JavaScript content which may trigger JS errors on the injected page and, therefore, is not a valid JS Agent. This can be caused by a Web server returning a default page instead of a HTTP 404 error when a page is not found. Typically, this is because the requests to the JavaScript Agent are not allowed by a firewall, proxy, or the web server.

Have a look on the below link for UEM Health Check and Firewall constraints for UEM.

https://www.dynatrace.com/support/doc/appmon/user-experience-management/user-experience-management-a...

https://www.dynatrace.com/support/doc/appmon/user-experience-management/user-experience-management-a...

Regards,

Babar


ramakrishnan_p-
Organizer

thanks for the update..

another question

where the dtagent_ICA23STVbdgjpqrsvx_7000000201016.js is getting hosted?

is it through a plugin or shared object?

thanks

RamP