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vmware monitoring - vcenter does not return vms

imoskovko1
Inactive

Hello!

I am exploring SaaS and managed and connected VmWare vCenter to Dyanatrace SaaS via ActiveGate. It returns nothing about virtual environment. Can one suggest what to look?

vCenter account is correct cause i can work with VmWare using this account.

Here is screenshots.

Many thanks!

Regards, Igor


8 REPLIES 8

siavash_h
Dynatrace Pro
Dynatrace Pro

Hi Igor,

I suggest you have a look at your ActiveGate logs – they can indicate what's going wrong.

Sia


imoskovko1
Inactive

Seams to be problem with JAVA

[root@student-test log]# cat /opt/dynatrace/gateway/launcher/log/DynatracegatewayLauncher_20181130-154306.log
2018-11-30 12:43:05 UTC [6a6cf889] info [native] -----------------------------------------------------------------------------
2018-11-30 12:43:05 UTC [6a6cf889] info [native] Dynatrace Gateway, Copyright (C) 2012-2018 Dynatrace LLC. www.dynatrace.com
2018-11-30 12:43:05 UTC [6a6cf889] info [native] -----------------------------------------------------------------------------
2018-11-30 12:43:05 UTC [6a6cf889] info [native] Dynatrace Gateway version: 1.155.195.20181015-073606 - built 2018.10.15 07:36:06
2018-11-30 12:43:05 UTC [6a6cf889] info [native] Log file: /opt/dynatrace/gateway/launcher/log/DynatracegatewayLauncher.log
2018-11-30 12:43:05 UTC [6a6cf889] severe [native] Could not find Java VM for execution, use -vm argument or set JAVA_HOME properly
2018-11-30 12:43:05 UTC [6a6cf889] severe [native] Initialization cancelled on processing configuration.

Linux is CENTOS v7.x with latest updates


Do you set properly JAVA_HOME on your environment?


imoskovko1
Inactive

but it seams to be running

[root@student-test ~]# systemctl status dynatracegateway
● dynatracegateway.service - LSB: Start/stop Dynatrace Gateway daemon
Loaded: loaded (/etc/rc.d/init.d/dynatracegateway; bad; vendor preset: disabled)
Active: active (exited) since Пн 2018-12-03 13:29:20 MSK; 929ms ago
Docs: man:systemd-sysv-generator(8)
Process: 30408 ExecStop=/etc/rc.d/init.d/dynatracegateway stop (code=exited, status=0/SUCCESS)
Process: 31518 ExecStart=/etc/rc.d/init.d/dynatracegateway start (code=exited, status=0/SUCCESS)
дек 03 13:29:20 student-test.di.ibs.ru systemd[1]: Starting LSB: Start/stop Dynatrace Gateway daemon...
дек 03 13:29:20 student-test.di.ibs.ru dynatracegateway[31518]: 03/12 13:29:20 Limits of the "Maximum number of open file descriptors" are set to 500000
дек 03 13:29:20 student-test.di.ibs.ru su[31537]: (to dtuserag) root on none
дек 03 13:29:20 student-test.di.ibs.ru dynatracegateway[31518]: 03/12 13:29:20 Dynatrace Gateway 1.155.208.20181017-171151 started.
дек 03 13:29:20 student-test.di.ibs.ru systemd[1]: Started LSB: Start/stop Dynatrace Gateway daemon.


siavash_h
Dynatrace Pro
Dynatrace Pro

Hi Igor,

Can you look at the dynatracegateway.x.x.log file? If this doesn't help – please raise a support ticket.

Sia


imoskovko1
Inactive

dynatracegateway.x.x.log is same as above


imoskovko1
Inactive

i have opened support case. Let you know if work it out


imoskovko1
Inactive

Problem fixed in ActiveGateway v1.155.305 that is available today

It works now in my environment