Extension SAP GUI and ABAP Platform - SAP System and AS Availability

[GerardJ]

Hello
I am currently working with our SAP Basis team to explore the monitoring potential of the SAP extension.
One of their questions is: where does the availability measurement for the SAP System and Application Server come from? What is used/run to check it?
Same question for the response time of the SAP system.

[GerardJ · Accepted solution]

Here are the answers I got from Dynatrace Team

The availability metric is not collected from SAP, but rather is a visualization of the availability of SAP from the ActiveGate running the extension.

So if the Activegate cannot reach the SAP server, availability will be 0 even if the SAP server is up.

The response time metrics are pulled directly from SAP. It is the sum of all RESPTI columns divided by the sum of all COUNT columns returned in the TASKTIMES section of the RFC function SWNC_GET_WORKLOAD_SNAPSHOT

[gsaharan]

Hi GerardJ,

We’ve recently moved to EF2 for SAP ABAP and GUI monitoring. We’re able to fetch the job table information, availability metrics, and RFC table details. However, we’re not able to view the same information we used to see in EF1 ; specifically, task types such as spool, background, dialog, and dimensions like roll wait time.

Are you able to view these metrics on your end? If so, did you perform any additional steps apart from assigning the required roles to the user?

[GerardJ · Accepted solution]

Hi @gsaharan 
Have you set up the different task types to report on within the extension configuration ?

[gsaharan]

Hi GerardJ

Thankyou so much for the solution, i didnt read the complete instruction and was configuring it same as EF1. 

Is there any way to do this in one go ,we have around 10-15 TT

[GerardJ · Accepted solution]

AFAIK there is no easy way to do this in one go... 

[gsaharan]

Thankyou GerardJ

[gsaharan]

---

Hi GerardJ,

Did you notice any errors in the extension logs?

We’re seeing these errors, which seem to be causing gaps in data polling. However, from a resource usage point of view, everything appears to be normal.

[siegi_mueller · Accepted solution]

Hi gsaharan,

you have to use "dedicate performance profile" for your active gates.

If the SAP servers are large ones, you might tweek further parameters to have enough memory for the data source to run fine.

Dedicated Performance Profile SAP Extension
https://docs.dynatrace.com/docs/extend-dynatrace/extensions20/dedicated-performance-profile

-----------------------------------------------
/var/lib/dynatrace/gateway/config/launcheruserconfig.conf
-----------------------------------------------
# Dedicated Perf Profile
-java.xmx.absolute_part=2000

-----------------------------------------------
/var/lib/dynatrace/remotepluginmodule/agent/conf/extensionsuser.conf
-----------------------------------------------
dslimit_python_cpu=50
dslimit_python_mem=2000

Cheers Siegi

[gsaharan]

Thanks, ill check this.

[gsaharan]

Hi,

Thank you for your input ;it really helped me out. I don’t see those errors anymore.

Just one more thing regarding my Fiori integration: I’m seeing some data gaps, but no errors are observed in the logs. Could you please clarify how the pooling actually works?
As per my understanding, it captures user traffic, right?
However, even though users are actively using the application on these systems, I don’t see any data.

[GerardJ]

Hi
We haven't had this kind of error since the active gates on which these extensions run have an EEC performance profile set to High limits.

[gsaharan]

Hi,

Hi,

Yes, I also have my ActiveGate on the same configuration. However, I’m still unable to identify why there’s an issue with data polling. I’ve already raised this concern with support, but we haven’t received any resolution from their end yet.