Failed to get data from queue manager (IBM MQ 2.0)

[AK]

Hi Team,

I need some guidance on Issue with IBM MQ extension 2.0.

We are constantly receiving 'Failed to get data from queue manager' and when we check for problem details it shows below details.

An error occurred getting data from queue manager AKBXYZ. Error: Code: MQCC_FAILED, Reason: MQRC_NO_MSG_AVAILABLE. Message: MQJE001: Completion Code '2', Reason '2033'.

Is there a way to disable this alert or resolve this by any setting on MQ side.

I'm totally clueless what is happening. Please suggest.

Regards,

AK

[Babar_Qayyum]

Hello @AK 

The issue occurs when something is wrong between the ActiveGates and the queue managers.

You can use the maintenance windows with the tagging of queue managers or an individual queue manager window to suppress the alert (temporarily); the better approach is to ask the IBM MQ team about this alert because they know the reason behind this issue, and there can be more such types of alerts with the different reason codes.

Regards,

Babar

[AK]

@Babar_Qayyum, thank you for the response.

In fact, our MQ team itself raised this concern but I will double check with them.

While going through the documentation I found below,

MQRC_NO_MSG_AVAILABLE: It took too long to get a response back from your queue manager and the response was blank. This can happen if the MAX LENGTH size of your reply queue is not enough to fit the response payload. You can try increasing that value. It may also be caused because of a timeout or the queue manager did not respond in time.

IBM MQ Documentation

Do you know how increase MAX LENGTH size of reply queue?

Regards,

AK

[Babar_Qayyum]

Hello @AK 

I will reach out to the MQ team to discuss the MQRC_NO_MSG_AVAILABLE matter, while also acknowledging the existence of two other applicable conditions (timeout or the queue manager did not respond in time.).

Regards,

Babar