Genesys/Pindrop Integration with Dynatrace

[john_martin]

Has anyone had success in working with Genesys to get some monitoring points within the Genesys IVR and Pindrop auth framework? 

Seems like a huge gap for Dynatrace to not have a plugin. 

[Mike_L · Accepted solution]

I don’t think so. Please go with a product idea. 

[afaruq]

hi, we have GTSL - Genesys PS product and it integrates in our environment with an API layer with PinDrop API. We use Dynatrace to monitor GTSL hosts and the API interfaces. 

[john_martin]

Would you be willing to share a little more as to how you implemented that?