Issue with OracleDB Extension in Dynatrace

[Salma_berechid]

Hello,

While attempting to create an OracleDB extension in Dynatrace, I encountered the following error:

"Failed to assign monitoring configuration to ActiveGate. Reason: Fast check failed for 1 endpoint(s). Cannot connect to database ipaddress
/servicename. Exception occurred: The connection timeout specified by DataSource.setLoginTimeout(int) or by the oracle.jdbc.loginTimeout property has been exceeded."

I have already checked the connection between the ActiveGate server and the database server, and it appears to be established successfully.

Could you please advise on a solution?

Best regards,
Salma

[p_devulapalli · Accepted solution]

Hi @Salma_berechid 

Things to check 

check parameter SQLNET.EXPIRE_TIME 

check if there is a space in trailing IP address to connect DB server

update the extension to latest version if not already on latest

remove and configure the extension again

Previous articles with similar issues

https://community.dynatrace.com/t5/Extensions/Oracle-Database-Extension-quot-No-keepalive-from-datas...

https://community.dynatrace.com/t5/Extensions/Troubleshoot-error-in-Oracle-Database-Extension/m-p/22...