Oracle Cloud Infrastructure (OCI) - Generic Error

[jbreitenbaumer]

Hi all,
I am trying to connect Dynatrace to my OCI account using the OCI extension configuration.
Unfortunately the connection is in state "ERROR" and I see the following in the logs:

Failed to assign monitoring configuration to ActiveGate. Reason: Generic error

Is there any way to find more details about this? Maybe in the ActiveGate logs?

[Krzysztof_Ziemi]

"Generic error" usually has a bit more explanation in the specific extension log. In this case, it is likely that connection to the OCI from the ActiveGate is not working, i.e. the Oracle SDK client that the extension runs can't connect to your OCI infrastructure. 

Basic checks would include manual verification whether a network connection from the ActiveGate to your OCI tenancy can be established. Perhaps using curl or alike. Watch for proxies and firewalls on the way from ActiveGate to the Oracle cloud. If network connection can be established, verify whether credentials indeed work.