AWS Tags to ServiceNow

[psdarwin]

We are using tag values from Dynatrace to direct ServiceNow to automatically route incidents (problems) to teams, and we would like to leverage a custom AWS tag to do this.

Is there a way to get the value from a custom AWS tag into ServiceNow? 

[ChadTurner]

If you are ingesting your Tags from AWS then you should be able to transmit them via problems into your Service Now Integration as well. 

[psdarwin]

AWS tags that are associated with problems automatically go into ServiceNow?  Perhaps we aren't seeing any yet because we haven't had any problems in our new AWS environment yet.

If that's the case, we will try setting up ServiceNow rules based on our AWS custom tag.

[ChadTurner]

If you are ingesting the AWS tags into Dynatrace - You must have them show up in the Dynatrace Tags section first.

Then you can set your Service Now Integration to include tags: 

[psdarwin]

My AWS tags do show up in Dynatrace, so that part is good.

Do I have to add {Tags} to the ServiceNow Description field in the box above for them to be sent over, or is that automatic?

[ChadTurner · Accepted solution]

You will need to add it. Whatever is in the Description is what you will pass into ServiceNow. Remove any of those placeholders, and you will not pass along that data Such as {State} - removing that will remove the "Open" or "Resolved" in the description of the alert in ServiceNow. 

[psdarwin]

Got it.  I'll give that a try and see what we get when we start seeing problem cards for cloud resources.  Thanks!

[ChadTurner]

Sounds good 🙂