17 Nov 2021 10:35 AM - last edited on 19 Nov 2021 08:52 AM by MaciejNeumann
Hi Team,
We have done the custom integration with Moogsoft(on-premise). Regarding the assignment group for alerting. Is any configuration present at DT to populate assignment group for DT events in Moogsoft?
I did checked the possibility with custom payload, but I don't see available placeholders to pass the assignment group parameter.
Kindly help me on that. Thanks in advance.
Regards,
Amit Singh Bisht
18 Nov 2021 10:05 AM
Thanks for the response. We are planning to DT integrate with Azure AD.
Assignment group can either be an email address or queue name of respective application team.
So the ticketing will done with help of email address or queue name in service now.
**Moogsoft is integrated to SNOW.
Regards,
Amit Singh Bisht
25 Nov 2021 04:59 PM
Hi Babar,
Yes the email will be part of the AD/Exchange.
Regards
Amit Singh Bisht
25 Nov 2021 07:15 PM
Hello @amitbsht321
Please correct me if I am wrong that you are looking for the 'Sender email address' that should be the "Assignment group email address".
Regards,
Babar
29 Nov 2021 02:23 PM
Hello Babar,
I want to pass the Assignment group value, as in the sample below or could be any receivers email address.
Receivers may vary from application to application.
assignment EON_GROUP
Regards,
Amit