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BMC incident ticket from Dynatrace was not auto resolved.

Priyankamuthu
Newcomer

My team asked me to check BMC incident ticket from Dynatrace was not auto resolved.

I observed that the event triggered the time to open the ticket as same as the time of problem status resolved on the e-mail.

That is why there is no event trigger to resolve ticket.

1 REPLY 1

Priyankamuthu
Newcomer

please anyone reply for this

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