Could someone please explain which ServiceNow ITOM/ITSM tables are populated by Dynatrace?
Does Dynatrace write directly into the ServiceNow tables or it maintains its own tables?
Does Dynatrace write directly into the ServiceNow ITOM events table (
em_event) or it maintains its own event table?
The Dynatrace documentation says that Dynatrace writes directly into the following ServiceNow tables:
What about the applications that are discovered by Dynatrace? Are they directly sent to the
cmdb_ci_service table or they are stored in a seperate CMDB which is mapped to the ServiceNow table
So the question here is whether Dynatrace writes directly into the ServiceNow ITOM/ITSM tables or it has its own CMDB?
Solved! Go to Solution.
In the documentation's FAQ, it states:
"If [CMDB integration is] enabled, Dynatrace synchronizes all auto-discovered web applications and web services into the CMDB business services table (
I hope this helps! https://www.dynatrace.com/support/help/integration...
Our ServiceNow app is mandatory for sending in incidences into the 'incident' table. If you disable the CMDB sync in the app config we do not sync any cmdb_ci tables.
ITOM integration directly sends into the ServiceNOW ITOM bulk event API.