I would like to know if anyone has already managed or participated in any Dynatrace integration with BMCremedy to share the details?
How do I have to create Firewall or proxy rules?
yes it is something we have done in the past via a webhook (Standard functionality on the user interface) or a custom extension (when data transformations were required).
The webhook works fine when using basic authentication for instance and no data transformation is required.
For more complex integrations, a custom extension pulling the data via the problem API would be required.
Depending on the location of your Dynatrace environment and Remedy backend, firewall changes/proxy settings might be required.