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Dynatrace & ServiceNow Event Management / Event Record Integration

Deirdre
Newcomer

Does anyone know where the "magic"/payload mapping happens for Dynatrace integration into SNOW ITOM Event Management to create event records?  We are intentionally not creating incidents and prefer to go through Event Management for additional correlation / deduplication logic across multiple sources.  There is a mapping discrepancy with the EVENT_TYPE Dynatrace field into an event record field which we'd like to modify and this is NOT a field available in the Dynatrace Problem Notification / Available Placeholders configuration.

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