04 Oct 2021 12:14 PM - last edited on 18 Nov 2021 02:23 AM by MaciejNeumann
This is more of just an FYI on the Dynatrace / xMatters integration.
We went to setup a new team today and noticed in xMatters that the older integration has been decommissioned. The good news is, the old integration still seems to work, but xMatters will not let you create anything new through the old integration. I have reached out to xMatters to find out if and/or when the old integration will no longer function. You must use the new xMatters flow designer.
It appears that xMatters does provide a method to convert which takes an old integration and turns it into the new method which is nice because you can then see exactly how to build a workflow out and ensure there is still bidirectional communication by using that as a blueprint. If you try to start with flow designer in xMatters, the default appears to only be one way which is Dynatrace to xMatters.
Also, it appears that the Dynatrace documentation here still shows how to set it up with the old integration that is now decommissioned as seen below.
Might be news to some and not others, but we were not aware of it and came across it by chance so I thought I would post this just in case anyone else runs into it. I believe this is xMatters just attempting to get people using more of their new features around incident, but honestly I think the old method was much easier. Just my 2 cents
You can find the documentation from xMatters on the new method here.
Again to make life better, you can take an old integration and covert it to the new workflow in xMatters which then shows you everything you need to use as a blueprint for more integrations.
Solved! Go to Solution.
Thanks for letting us know. Will work on the doc update.
You're welcome @jaroslaw_orlows 👍
I did hear back from xMatters and they stated the following:
Which is good news. So at least there is no need for us to rush the migration within xMatters.