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Is backtracing possible from service now to dynatrace ?

rohit_sharma
Guide

Once the integration between dynatrace and service now is done, is it possible to backtrace and sync changes done in service now incident side with dynatrace problems ?


2 REPLIES 2

No, webhook integration is one way. But there is an API for posting comments to problems:

https://www.dynatrace.com/support/help/dynatrace-a...

I don't know if service now is able to send payload to dynatrace API while you doing something with problem but maybe this is an idea.

Sebastian


Thanks Sebastian, yep I also have info only of API being used for updating back the problems with comments