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Remedy BMC integration with Dynatrace

jemartineza
Participant

I would like to integrate Remedy with Dynatrace.

Validating the information in Setting -> Integration -> Problem notifications -> Custom integration I enter the remedy data. Is this way correct?

4 REPLIES 4

JamesKitson
Dynatrace Leader
Dynatrace Leader

It is correct that you'll be using a custom notification but the payload needs to be in a format that Remedy can consume. See my answer here as a starting point: https://answers.dynatrace.com/spaces/482/dynatrace-open-qa/questions/245888/opening-tickets-with-rem...

Hi.

In case for Remedy to consume an API from Dynatrace.

Which dynatrace API do you recommend for Remedy to consume?

The standard problem API if remedy is pulling the info from Dynatrace.

I hope this helps.

The webhook approach should work but we have seen with other customers that the receiving end can be unreliable and not all messages make it. Sadly there is no retry mechanism with the webhook.

We have implemented an extension with full resilience built which you can buy for flexpoints. Contact Dynatrace one if you are interested.