we want to integrate Dynatrace with ServiceNow in otrder to create incidents in ServiceNow from problems generated in Dynatrace.
We would like to resolve the problem when the incident is closed and I think this feature is not included in Dynatrace-ServiceNow integration, so to achieve this objective would we use WSDL to call Dynatrace from ServiceNow and change the problem status?
Thank you in advanced for your help!
Solved! Go to Solution.
If you want your integration between ServiceNow and Dynatrace to behave this way, then you can use the Environment API for problems. You can then call Problems API - POST close operation to close an existing Problem in Dynatrace and add a comment to it.
Here is more information about the particular call and detailed description: