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Service now integration

ramakrishnan_p-
Organizer

we have incident alerts created. we want to automate this process. whenever an incident is created automatically it has to create a ticket through Service now. how to perform this ? it would be great if someone can give the step by step /screenshot.

2 REPLIES 2

steven_ortega
Participant

Hello,

Dynatrace has this documented, so I'll put the link below to the step by step instructions, with screenshots:

https://www.dynatrace.com/support/help/problem-resolution/problem-notification/how-do-i-configure-integration-between-servicenow-and-dynatrace/

thanks Rocky for the prompt reply. really appreciated.