cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

ServiceNow integration with Dynatrace Managed

gautier_begin
Advisor

Hello,

I get a glance in the doc (https://www.dynatrace.com/support/help/problem-resolution/problem-notification/how-do-i-configure-in...) , but the connection requirements still remain unclear to me:

I'm with a Managed infrastructure. Should I need a Public Gateway with a internet public URL or/and a public URL linked to the Cluster to access the WebGUI ?

Regards,

1 REPLY 1

wolfgang_beer
Dynatrace Champion
Dynatrace Champion

Our ServiceNow integration app has to access the Dynatrace API. In case of Dynatrace SaaS thats possible directly. In case of your Dynatrace Managed installation the Dynatrace server is running within your own data center.

So there are multiple possibilities:

- Open the access to your Dynatrace Server from Internet

- Use a Public Security Gateway, open your Firewall to let ServiceNow access the PSG from Internet and the PSG will relay all Dynatrace API calls to your Dynatrace Server.