I would point out those on our official docs:
Dynatrace ServiceNow integration is a two-way integration that:
Hope it helps!
1- You will be able to manage the data by examining the frequencies of the incidents and the open times of each one.
2- You will be able to identify the impacts and classify them, in this way you can pass all these incidents to the DEV for their improvement.
3- On the business side you will have fewer errors since you will be repairing them. In the end, you will have a better quality product on the user side.