Hello experts, I am trying to gather some very high level value points for Dynatrace and ServiceNow Integration. May I know some top 3-5 use cases that my enterprise can achieve with this integration.
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I would point out those on our official docs:
Dynatrace ServiceNow integration is a two-way integration that:
You can find it here: https://www.dynatrace.com/support/help/setup-and-configuration/integrations/third-party-integrations...
Hope it helps!
1- You will be able to manage the data by examining the frequencies of the incidents and the open times of each one.
2- You will be able to identify the impacts and classify them, in this way you can pass all these incidents to the DEV for their improvement.
3- On the business side you will have fewer errors since you will be repairing them. In the end, you will have a better quality product on the user side.