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This product reached the end of support date on March 31, 2021.

After script failed screen shot of error is not captured in Synthetic monitoring. Kindly help me to know what could be the reason of not capturing the error screen shot.



Hello Vinay,

Please confirm a few things:

1) In the console under transactions please select global configuration. Then select the transaction in question and verify the checkbox for screenshot is selected.

2) Verify that the transaction hit the availablitly threshold you specified in the global configuration.

Hello Ernest,

Yes checkbox for screenshot is selected.

And if the availabilty threshold is breached then also it captured the screenshot please check the below screenshot:

But for some transaction there is no screenshot. As shown in below screenshot:

So i am trying to find out what could be the reason for not capturing the screenshot. Kindly help to resolve this issue.

Thanks in advance,

Vinay Chaudhary

Please open a ticket for this issue


Hello Vinay and Ernest.

There is something new about this issue?
My customer's environment have this same behavior. Sometimes takes the screenshot, some times didn't.

Please open a ticket for this