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Alerts in Rum Console changed, recipients setting gone.

luayh
Organizer

Hi,

our alert setting in rum console went haywire, the recipient become none, we should have email and trap enabled. the trap send on 19 May 11:45PM is recieved by BMC BEM, afterward that there MS patching on server.

In the morning of 20 May, 8:00AM those alert triggered but send to none, as our trap / email recipient become none. Any idea what went wrong?

  • Will its change after MS patching?
  • Anyway to track who or what changed our alert setting?

Thanks & Best wishes,

Yee Heng

2 REPLIES 2

tomasz_nowakows
Dynatrace Contributor
Dynatrace Contributor

Hello,

you may take a peek in "CAS\config\alertNotifications\alertNotification-*.json" files to narrow down the time-frame of the changes. I'm not familiar with any other log that'd store notifications changes details.

Maybe the username was removed due to inactivity/LDAP issue/account expiration? It's hard to tell.

Best Regards,

Tomasz

luayh
Organizer

Hi Tomasz,

Checked the json, only file before 20May, is a Dec 2017 file, I made that changes back then after cutover. So the record is correct I suppose.

Is alert tied to some account?

FYI, our default admin account adminuser password expire on 21May, a later date.

Thanks & Best wishes,

Yee Heng