We noticed several alerts where not being sent anymore, after upgrading CAS from 12.3.6 to 12.3.9.
In RUM console the recipients have a warning sign (exclamation mark)
with message details: "E-mail notifications will not be sent to user
<user> due to access restrictions on dimension Application for
devices: CAS(<ip address>)
Available application: None"
(Sometimes the message/exclamation mark would dis- and reappear?)
When checkin the users and groups rights, they all have unrestricted data access rights.
(It is not set per Application); Local group.
This also happens for a collegue who has admin (group) level rights. (LDAP group)
When I verify the Data Access Permission - Global Configuration, it
is ON and Filtering Dimension is Application. When I turn DAP off, it
appears the warnings disappear. But is this really a solution?
What was the setting in 12.3.6? Was it OFF, or was the Filtering Dimension on another value, Reporting Group perhaps?
Since all users (groups) have data access unrestricted, I wonder why this limitation is appearing (now).
This story is somewhat similar to
Please check the following description of alert notification filtering rules. Hopefully it will help you diagnose your issue.
CAS will verify if given recipient has rights to receive given alert notification. If not then notification will not be sent.
Consider the following scenario.
Data access permission configuration:
|Control data access||enabled|
|User||data access status||constraints|
|Type||Real user performance (probe)|
|Metric||Client bytes (BCLI)|
|Monitored dimensions (Break by)||Application, Software service|
|Filters||Traffic type: (Real)|
|Alarm triggering mode||SINGLE|
[*, SSLD_APPLICATION, *, *, SSLD, *, *, *, *, *, *, *, *, *, *, *, 1760, B, >10, N/A, -, SINGLE]
|chm||[*, SSLD_APPLICATION, *, *, SSLD, *, *, *, *, *, *, *, *, *, *, *, 1760, B, >10, N/A, -, SINGLE]|
[*, XML_BA, *, *, XML, *, *, *, *, *, *, *, *, *, *, *, 26616, B, >10, N/A, -, SINGLE]