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This product reached the end of support date on March 31, 2021.

Any means to e-mail alerting in HTML? All e-mails are in plain text.


Hello, DC RUM users and experts!

Did anyone notice that e-mail alerts come in TXT format and included links to reports are presented as long cumbersome URL.

Are there any means to compose alert mails in HTML to make it look sexy and even insert picture in e-mail? We have customer manager who pay excessive attention to such glamor. It would be nice to have pretty HTML e-mail alerting.

Kind thanks for any ideas!

Best regards, Igor


DC RUM 2017 May SP5



Can one help or explain please. We are willing to accept negative answer as well. Just need to have certanty.

Dynatrace Pro
Dynatrace Pro

Currently this is not directly supported by the CAS/NAM server

I have seen customers set up their own custom receiver that reformats "for pretty" and then sends out the reformated email.

In this scenario, you would have the CAS/NAM server send the alert to the bot's mailbox rather than directly to the manager, and the bot would then be responsible for adding the "glamor" and sending to the manager.

-- Erik

Tnank you Erik! Now it is clear.