cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Availability and affected users

henk_stobbe
Mentor

See below screen, availability 100% (web tier) but still affected users?

Who can explain?

KR Henk

5 REPLIES 5

henk_stobbe
Mentor

or is average vs sum?

henk_stobbe
Mentor

damned statistics?

Hi Henk

I suspect you have have failures but overall the average is being rounded up to 100%.

You could check this by editing the report, going to the results display tab and under your availability metric, select the custom attribute and change 0.# to 0.000

Here is an example from the demo env, I have added the standard availability total as a benchmark. The normal value displayed is 100 but the actual value is 99.995%. The default settings have rounded it up.

Hope this helps.

Regards

Alasdair

henk_stobbe
Mentor

Alasdair,

Absolute! thx,

KR Henk

ulf_thornander3
Inactive

Henk - to put in other Words.

You pulled the metrics for 7 Days in 1 hour chunks and had 218 unique users.

What you plot as affected users is if anyone had any problem - even just a single interval - during those 7 days, then that users is categorized as affected during that period, even if the rest of the 7 days was perfect.