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Browser Information metrics

andersonr9
Newcomer

I am trying to create a DMI Report that will include all available information on the User's Browser including Browser Type and Browser Version.


I can successfully get the Browser Name, but the Browser Verson field always come back "blank"


 


Any suggestions ????


 


Browser.jpg

10 REPLIES 10

ulf_thorn222
Inactive

 

Hi Richard.

Looks a bit odd. I'd recommend opening a ticket.

The information gathered from the network stream is compared against the applications.xml so if it dicoveres the type, it should also discover the version.

Hi Richard,

it does look weird. What is your current browser detection configuration? Is the browser version missing for all browsers or only for MSIE?

 

I am not sure of the browser detection configuration.

And YES - the browser version is missing for ALL browsers

 

 

Than it does look like a bug.

przemyslaw_tafe
Dynatrace Pro
Dynatrace Pro

Richard,


I have logged a support case on your behalf to examine this further offline. A support rep will be in touch with you shortly.



BLOCK





Direct link: SUPDCRUM-851



ulf_thorn222
Inactive

 

Hi Richard - By chance, would you happen to have any User Agggregation turned on?

adam_litwin
Dynatrace Participant
Dynatrace Participant

The issue was solved by changing browser recognition rules order in DCRUM Console. The rule with the regex should be always above the rule without the regex. After order change manual AMD restart is required (ndstop/ndstart).

andersonr9
Newcomer

Thanks to all for assistance with this issue

adam_litwin
Dynatrace Participant
Dynatrace Participant

Browsers_rules -  screen shot showing the place where you can change the order

Hello Adam,

We have a same issue with the Chrome and Firefox Browser
versions.

Earlier IE was also without the version numbers but after
followed the screenshot sequence provided by you now we have almost all IE
versions.

I already had an open ticket SUPDCRUM-11187 with the support but still we are struggling
to get the client versions for the Chrome and Firefox.

Currently we have a following browser
rule sequence, please look into and advise us to resolve this issue.

Regards,

Babar