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This product reached the end of support date on March 31, 2021.

Cannot execute ES Agent Recorder

igor_simoes1
Inactive

Hi,

I am currently having trouble with an Agent Recorder installation. The workstation customer has provided me has several restricitions on installation and execution. I have had several dificulties to install the OS Updates and the Agent itself. After several try and error actions and a long WebEx session with support we have managed to have the product installed. But it won't run at all.

While opening the recorder I can see the license screen, telling me I still have 25 days left of evaluation, then the DC RUM splash screen appears and nothing else.

I have run the installation with verbose logging, have tried activating several logs and check windows erros with no luck.

Is there anything else I can do to discover what is going on? Does TestPartner.exe has a command line option to log erros?

I am kind of on a dead end, as customer won't provide a different workstation and all my tests have no succesful result.

Case is still opened and under investigation.

Thank you very much for your help.

Regards,

3 REPLIES 3

igor_simoes1
Inactive

I found this article on the KB, but it is empty. Does someone why it is empty?

https://community.dynatrace.com/community/display/...

Regards,

ernest_jones
Helper

This is being handled under ticket SUPDCRUM-20860

yuriy_look
Inactive

Hi Igor,

All I can tell you that it's necessary to rigoously follow the installation dcumentstion. The article you referenced is not empty. It clerly says that OS Update has not neen installed.

Thank you,

Yuriy