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This product reached the end of support date on March 31, 2021.

Configured Service Level Agreement in DC-RUM

jose_baeza
Participant

Good afternoon.

In that part can be configured  SLA   (Service Level Agreement ) in DC-RUM 12.2

In manuals not located that topic.


thanks

2 REPLIES 2

jari_ak
Dynatrace Guide
Dynatrace Guide

Hi Jose,

Not sure exactly what you are after here, but i suspect that it has something to do with handling different business calendars for different applications as well as planned and not planned downtime, am I correct? In that case DCRUM can certainly act as a data source, but does not provide SLA handling or reporting capabilities on its own. Compuware does offer Business Service Manager (BSM) for this purpose.

If you however only have a need for global business hours, don't need to consider planned or unplanned downtimes you might be able to achieve something.

regards,

Jari

jari_ak
Dynatrace Guide
Dynatrace Guide

Here is a link to some documentation regarding the BSM options: Overview - SLA Compliance Data in the Service Model