Three months ago we renamed a software service and we now want to display historical data before those three months. The issue is that we cannot see any data before the last three months that the software service got renamed. In the filter within the DMI we are using both the new software services names and the name we used to call it before. We had to add the previous software service name within the filter manually which makes me assume that the data was removed. The data retention used with our current setup is the standard 10 days - 31 days with daily trends - 12 months with monthly trends. Anyone can think of any reasons we cannot see the data?
Unfortunatelly that's how it works.
Renaming Software Service automatically stops data collection for them so the last timestamp of data is the moment of renaming and the new Software Service takes over the data collection.
Adding manually old SS name to the filters is the only way to keep both SSes on single report.
I think it would be a good idea if you log an enhancement so the CAs could remember the change and "continu"e the history.