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DCRUM Alerts - Jira ticketing tool integration

ajit_kunjir1
Inactive

Hello All,

Is DCRUM alerts - Jira ticketing tool integration possible? If yes, can anyone help with some documentation on this? Any suggestions are appreciated.

Thank You.

1 REPLY 1

luke_boyling
Dynatrace Pro
Dynatrace Pro

Hi there,

The capability of triggering the creation of JIRA incidents based on DCRUM alerts is technically possible, but it's going to require some programming to develop a custom script. The most helpful resource I can link you to is Creating ServiceNow incident using PowerShell script and REST, which describes the same functionality and has an example script - just for ServiceNow instead of JIRA. Basically, when a DCRUM alert is generated, the parameters of that alert (application, start time, metric value, etc) can be passed to a "script recipient", e.g. a PowerShell script residing on the CAS file system. This PowerShell script would then call the REST API of the tool you are integrating with. For a starting point on the JIRA API, I suggest this page: JIRA REST API Example - Create Issue).

Regards,

Luke