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This product reached the end of support date on March 31, 2021.

DCRUM CAS Installation Issue

fjulian
Inactive

Hi,

I have an issue when I'm installing DRCUM CAS. CSS and RUM Console have been installed. On CAS installation progress, I can fill in Rum Console connection section. The messege are "Rum Console version unknown", even though rum console was installed and run.

Please help.

Thanks

4 REPLIES 4

alasdair_patton
Dynatrace Pro
Dynatrace Pro

Hi Julian

Are you able to log into the RUM Console. The first thing i would check is that i can in fact log into and access the console.

Is the rum console on the same machine or a different one? Which version are you installing?

Regards

Alasdair

przemyslaw_tafe
Dynatrace Pro
Dynatrace Pro
  1. Julian, the forum is not the best place to troubleshoot product installation issues. Please raise a ticket and our support team will be happy to assist you with solving the problem.

fjulian
Inactive

Hi, @Alasdair P.

Yes I can do login both to RUM Console and CSS. All CSS, RUM Console and CAS are on same machine. It's version 12.4

Regards,

Julian

robert_cotter1
Inactive

12.4.??? Which version ?? Have you rebooted the platform to see if this resolves the issue?

Also screen shot of the error screen may help to figure out which stage of the install you are at.