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This product reached the end of support date on March 31, 2021.

DCRUM report


Hi ,

I am facing an issue with DCRUM. Previously , when " export report data" on a report was clicked , I used to get an option to save the data in text format . Now on clicking , another tab opens and data is shown in the browser .

Does anyone know how to change the settings back ?


Which version do you use? In NAM 2018, by default clicking on export report data or report definition should download the file. Clicking on the button with Ctrl (Windows) or Command (macOS) should show the file in the new window/tab.

hi , I am using DCRUM version 2017 may .

I double checked. Exporting section data always opened in a new window (at least in versions 12.x). The new feature introduced in DC RUM 2017 May enables to get data for the whole report - and that one downloads the file with data by default, and only opens in a new window if clicked with Ctrl/Cmd. I checked that on my Mac (Safari, Chrome) and on Windows box (Chrome).

I guess we might need to have a zoom session to resolve this.

Here is how it should work:


Thankyou so much Sebastian . Let me check with my team if they are still looking for this data in downloaded form.