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Daily report generation failing DCRUM V12.4.6

mpc_support_csb
Contributor

Hello,

We're having an issue with daily report generation were the TrendsImpl step is failing. Looking at the logs we saw a null pointer exception. We have tried to rerun the step but unfortunately is continually failing. Anybody run have this issue and managed to recover? We did open a ticket with support but unfortunately we have a large amount of logs that are still in the process of uploading.

[-]E ADM 17-04-21 15:30:54.607 java.lang.NullPointerException
at adlex.rtm.config.baselines.PersistentBaselineTrendConfig.getWhereForConfigRecord(PersistentBaselineTrendConfig.java:524)
at adlex.rtm.config.baselines.PersistentBaselineTrendConfig.selectOne(PersistentBaselineTrendConfig.java:534)
at adlex.rtm.config.baselines.PersistentBaselineTrendConfig.getConfig(PersistentBaselineTrendConfig.java:425)
at adlex.rtm.jobs.BsTrGenEntry.refreshConfig(BsTrGenEntry.java:43)
at adlex.rtm.jobs.TrendsImpl.onScheduleDataTR(TrendsImpl.java:200)
at adlex.rtm.jobs.TrendsImpl.onSchedule(TrendsImpl.java:239)
at adlex.rtm.jobs.TrendsImpl.doRun(TrendsImpl.java:274)
at adlex.delta.scheduler.Schedulable.execute(Schedulable.java:577)
at adlex.delta.scheduler.Schedulable.run(Schedulable.java:611)
at adlex.delta.common.ManagedThread.run(ManagedThread.java:69)
T SCHED 17-04-21 15:30:54.623 End of failed execution (12min 47.349s) of command TrendsImpl from samples task Daily for 2017-04-20 00:10

[-]E ADM 17-04-21 15:30:54.623 java.lang.NullPointerException
at adlex.rtm.config.baselines.PersistentBaselineTrendStatus.select(PersistentBaselineTrendStatus.java:182)
at adlex.rtm.config.baselines.PersistentBaselineTrendStatus.selectOne(PersistentBaselineTrendStatus.java:168)
at adlex.rtm.config.baselines.PersistentBaselineTrendStatus.setStartOfGeneration(PersistentBaselineTrendStatus.java:129)
at adlex.rtm.jobs.TrendsImpl.generateTrend(TrendsImpl.java:106)
at adlex.rtm.jobs.TrendsImpl.onScheduleDataTR(TrendsImpl.java:201)
at adlex.rtm.jobs.TrendsImpl.onSchedule(TrendsImpl.java:239)
at adlex.rtm.jobs.TrendsImpl.doRun(TrendsImpl.java:274)
at adlex.delta.scheduler.Schedulable.execute(Schedulable.java:577)
at adlex.delta.scheduler.Schedulable.run(Schedulable.java:611)
at adlex.delta.common.ManagedThread.run(ManagedThread.java:69)
T SCHED 17-04-21 15:30:56.404 End of failed execution (12min 49.130s) of samples task Daily for 2017-04-20 00:10

1 REPLY 1

mpc_support_csb
Contributor

Turns out that we just needed to restart the CAS then resubmit. There was corruption in memory preventing the job from completing according to support.