we are using enterprise synthetic 12.3.4. Here we facing "Data Processing delay in CAS for last 2 hours".we checked the logs we get the below details.Please help us to understand the log details and solution to fix this. Thanks in advance!!
1 HLOG 17-04-21 12:12:46.688 HLogDictTable Cache on ItiAmdUUID is initializing
1 HLOG 17-04-21 12:12:46.705 HLogDictTable Cache on ItiAmdUUID has been initialized. Records cnt: 1
T RCV 17-04-21 12:12:46.892 trace transdata_58f9f698_5_t from probe 1 [10.195.9.4:9014]: clustered traces: [node-1: 6760],
W RTM 17-04-21 12:12:46.996 Cannot load class managing location map
T RTM 17-04-21 12:12:46.996 Cannot load d:\Dynatrace\CAS\config\userlocmap.properties for name-location mappings
T RTM 17-04-21 12:12:47.633 TDP:Start saving aggregates
T RTM 17-04-21 12:12:47.634 TDP|Th1:SA - start
T RTM 17-04-21 12:12:47.649 [Storage] Opened SQL table RtmTransActiveStats11
T RTM 17-04-21 12:12:47.654 [Storage] Opened SQL table RtmTransActiveStats11
T RTM 17-04-21 12:12:49.049 Done storing delayed tier data
T RTM 17-04-21 12:12:49.049 Storing delayed tier data into database
T RTM 17-04-21 12:12:49.054 [Storage] Opened SQL table RtmTierStats11
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Unfortunately this piece of log file says nothing about the delay or sample processing performance .
Please contact the support and create a ticket for this issue (attaching a full diagnostic information archive)
It's needs to be analysed in details.
You can check the following things:
Soorya, sounds familiar.
Check the timestamps on the data processing report ((To)day). If they are not in exact 5 minutes interval (0,5,10..), but with some delay (6, 12, 16..) CAS will not process them and leave you with gaps. This might be because of a busy Synthetic server.
Tools> Diagnostics> Processing Status, on tab Processing status details. Day view with period resolution.
Tip; Edit the section Processing performance, and change Data file type filter to = transdata.
We needed to apply a new Advanced Property setting as workaround.
transdata.MAX_SAMPLE_WAIT_TIME (in seconds, 120 for 2 minutes)
(We suspect a Mcafee and Agent Manager service issue)
I would suggest you open a call with support to make sure.